Complaints Policy

At Almas Investments Ltd, we are committed to providing a professional and high standard of service.

If you are dissatisfied with any aspect of our service, we encourage you to let us know so that we can investigate and resolve the matter promptly.

How To Make A Complaint

Please provide:

  • Your full name
  • Contact details
  • Property address (if applicable)
  • Details of the complaint
  • Supporting information

Complaints may be submitted by email or telephone.

Our Process

  • We will acknowledge your complaint within a reasonable timeframe.
  • We will investigate the matter thoroughly.
  • We will provide a response and proposed resolution where appropriate.
  • We aim to resolve complaints fairly and professionally.

Contact

Email: sheena@almaspropertyinvestments.com
Telephone: 07702005514

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